Toyota places the highest priority on customer safety and the quality of our vehicles. We are constantly monitoring our cars’ performance through a variety of sources. From time to time, we become aware of a situation where a certain component or aspect of the vehicle does not meet our strict standards.
On Wednesday November 14th, Toyota GB registered a recall on Avensis, Corolla and 2nd generation Prius models with the Vehicle and Operator Services Agency (VOSA). The recall affects approximately 75,000 vehicles in the UK and will be carried out in accordance with the VOSA Code of Practice.
On certain of the above models equipped with Electric Motor assisted Power Steering [EMPS] there might be a possibility that due to insufficient hardness of the extension shaft material the splines, which connects the extension shaft to the steering gear box, may deform if the steering wheel is frequently and forcefully turned to the full-lock position while driving at slow speed. This may create an increased backlash, and splines may eventually wear out over time.
There have been nine reported cases of this issue in Europe and no reports of any associated accidents.
Also on 2nd generation Prius there is an electrically driven water pump assembly which circulates coolant through the hybrid components, including the inverter assembly, to provide cooling. There is a possibility that the coil wire of the electric motor installed in the water pump may have been scratched during the coiling manufacturing process at the supplier. In this condition, the coil wire may corrode at the scratched portion and in some cases break. If this occurs the water pump could stop, leading to illumination of various warning lights in the instrument panel. In limited instances, a short circuit occurs between adjacent coil wires, resulting in a blown fuse for the electric power supply circuit, causing the hybrid system to stop.
There have been three reported cases in Europe. There are no reported accidents related to this issue.
Customer satisfaction is of paramount importance to Toyota. Consequently, Toyota has decided to conduct recall activity to replace the hybrid system water pump and check steering shaft performance on the affected cars.
In full compliance with VOSA requirements, Toyota GB will contact the owners of all affected vehicles within the next six weeks, asking them to make an appointment to bring their car to their nearest Toyota dealer. It is possible that some Prius will require attention for both issues.
According to model, the dealer will replace the hybrid system water pump and/or inspect the steering shaft. If the steering shaft does not meet Toyota inspection criteria, it will be repaired. The water pump replacement should take no more than an hour-and-a-half. If required, the steering shaft repair should be completed in an hour. This work will be carried out free of charge.
Pont tegnap reggel nèztem fel a Toyota oldalára,hogy mi pènz egy szervíz ès ez fogadott.Szombaton be is autozok hogy mihaamarabb megcsinàljàk.
